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Stay Connected and Supported: IT and Canvas Resources for Online Students

Learning remotely comes with a unique set of challenges, and we want to make sure technology is never one of them. At St. John's Online, we're committed to ensuring that every online student has access to the help and answers they need, when they need them. Whether you're running into a technical issue or trying to find your way around Canvas, our support teams are ready to assist. 

IT Support 

Technical issues can pop up at any time, and our IT Service Desk is here to make sure they don't slow you down. Our team is available to help you troubleshoot and resolve a wide range of technology-related issues, from account access and connectivity problems to software and hardware support. 

You can reach the IT Service Desk in two convenient ways: 

  • Phone: Call (718) 990-5000, Monday through Thursday, 7:30 a.m. to 7:30 p.m. 
  • Online: Prefer to submit a request digitally? You can request assistance online by clicking here. 

Canvas Support 

Canvas is the learning management system you'll use to access your courses, submit assignments, communicate with instructors, and more. Getting comfortable with the platform is an important first step in your online learning journey, and we've made it easy to get up to speed. 

Here's what's available to help you navigate Canvas with confidence: 

  • Canvas FAQs. Visit SJU's Canvas FAQs page for answers to common questions. You'll also find a library of videos demonstrating how to use the platform and troubleshoot common issues. 
  • Getting Started with Canvas for Students. Once you enroll in one of our programs, you'll have access to this dedicated course, which covers everything you need to know about using Canvas for your classes. It's a great resource to explore before your first semester begins! 

Frequently Asked Questions 

What are the IT Service Desk hours? The IT Service Desk is available Monday through Friday, 7:30 a.m. to 7:30 p.m. You can reach them by phone at (718) 990-5000 or submit a request online. 

What if I have a technical issue outside of IT Service Desk hours? If you experience an issue outside of business hours, you can submit an online support request here and a member of the team will follow up with you as soon as possible. 

Where can I learn how to use Canvas? St. John's University has a dedicated Canvas FAQs page with videos and helpful guides. Enrolled students have access to the "Getting Started with Canvas for Students" course, which walks you through everything you need to know. 

We know that reliable support makes all the difference when you're learning remotely. Don't hesitate to reach out — we're here to make sure your online experience at St. John's University is as smooth and successful as possible.