How can my Online Success Coach help me?

Who can use coaching services?  
All currently enrolled online students can access our student success coaching sessions. Whether you're a first-year or transfer student finding your footing, or a graduate student refining your path, our coaches are here to support you at any stage of your academic journey. 

How much do these sessions cost?  
These services are completely free for all students. They're part of your student support resources and included in your enrollment. 

How long are the coaching sessions?  
Sessions typically run 30-60 minutes, depending on the type of session and your needs. Your coach will work with you to make the most of your time together. 

How do I schedule an appointment?  
You can schedule a session through (once we figure it out w/Hubspot we can insert a link here). We offer flexible scheduling options including in-person, virtual, and phone appointments to fit your schedule. We also offer flexible hours including early morning and late night. 

Do I need to prepare anything before my session?  
No special preparation is required! Just come ready to engage and discuss your goals or challenges. That said, having any relevant materials (syllabi, planners) can be helpful depending on the session type. 

How many sessions can I attend?  
You can schedule as many sessions as you need. Some students benefit from a single session, while others prefer ongoing support. We're here for you throughout your entire college experience. 

Are these sessions confidential?  
Yes. What you discuss with your coach stays between you and your coach, except in cases where there are safety concerns or as required by law. 

What's the difference between these sessions and academic advising?  
Academic advisors focus on course selection, degree requirements, and academic policies. Student success coaches help you develop the skills, strategies, and mindset to achieve your personal and academic goals. Both services complement each other! 

Can I meet with the same coach regularly?  
Absolutely!  

What if I'm not sure which session type I need?  
No problem! Schedule any session or reach out to us, and your coach will help you identify which services would be most beneficial for your current situation. We can always adjust as we go. (This may be a place to insert our general office email and phone number). 

Can I bring a friend to a session?  
These sessions work best one-on-one, so your coach can give you personalized attention. However, if you and a friend have similar goals or challenges, ask us about small group options. 

I'm feeling really overwhelmed. Is this the right place for me?  
Yes! Many students come to us when they're feeling stressed or overwhelmed. We'll help you break things down into manageable steps and connect you with additional campus resources if needed. If you're experiencing a mental health crisis, please contact the Counseling and Psychological Services office at (718) 990-6384. After hours call (718) 990-6384. 

Do you offer virtual/online sessions?  
Yes! We offer sessions in-person, via video call, and by phone. Choose whatever format works best for you. 

What if I need to cancel or reschedule my appointment?  
Life happens! Please give us at least 24 hours notice if you need to cancel or reschedule. You can modify your appointment by (we can add onto this once we learn how students can contact us through Hubspot). 

Will this go on my academic record?  
No. Using student success coaching services does not appear on your transcript or academic record.